Can I Collect Food?

Everyone is welcome at Transit. We collect only the details we need to serve people fairly, plan supplies, and keep the service running for the whole community.

Sit-down Meal Service

Join us for a warm, three-course meal every Monday and Wednesday — open to all, no questions asked.

Grocery Pickup: Who Can Access It

Because demand can be high, we prioritise those most in need using simple, fair criteria.

What we ask for

  • Where you live: City of Casey, Officer, or Pakenham.
  • Centrelink Income Statement: show on your phone or a printout. We do not keep copies. Once verified, it’s valid for 12 months.
Don’t meet these criteria but still need help? At Transit, we take everyone's situation on a case by case basis.
Many people who are working, studying, seeking asylum, or experiencing homelessness still qualify. Please contact Lisa on 0484 986 466 — we’ll do our best to assist.

Why We Ask About Household Details

We keep questions minimal — for example, how many adults and children are in your household, your suburb, and how often you visit. This helps us:

  • Plan food quantities so every household is fairly supported and we reduce waste.
  • Understand community need (families, singles, older adults) to stock the right items.
  • Report accurate totals to funders & partners — essential for keeping our doors open.

QR Codes & Lanyards: Faster, Fairer, More Discreet

Our check-in system is designed to protect your dignity while helping us stay organised.

  • QR codes let us check you in quickly and privately without repeating personal questions.
  • Colour-coded lanyards help our team quietly understand practical needs at a glance — for example, larger households or carers with young children — so we can prepare the right mix of items without asking sensitive questions at the counter.

Colours are simply an internal cue to tailor support; they are not a judgment or public label.

Our Privacy & Respect Promise

  • All information is kept confidential and used only to organise, plan, and report service totals.
  • We never share your personal data for marketing or external purposes.
  • We collect information politely and quietly — your dignity matters as much as a good meal.